Terms of Service

Effective date: July 25, 2026 Version: 2026-07-25

In plain words

Sylo is an AI receptionist for your business. It answers your calls, texts, and website chats, books appointments, takes orders and messages, and always tells people it is an AI.

You are buying a communications tool. Sylo is not a lawyer, doctor, accountant, or emergency service, and it can make mistakes, so review the bookings and orders it takes for you.

Your trial is 14 days, free. A card is required at signup, but you are not charged until day 15, and you can cancel any time before then and pay nothing. Plans renew automatically until you cancel, and cancelling is self-serve from your dashboard.

Your data is yours: your knowledge base, your transcripts, your customer list. You can export it or delete it whenever you want. We own the platform itself.

If your customers pay you through Sylo, the money goes straight to your own Stripe account. We never hold it, and you are the merchant your customers are buying from.

If you stop paying or break these Terms, your Sylo channels pause. When you cancel, you have 30 days to export your data before we permanently delete it.

Our responsibility to you is capped, and disputes are handled in Toronto under Ontario law. The details are in the numbered sections below, which are the binding text.

1. Agreement and acceptance

These Terms of Service (the "Terms") are a contract between Wayhow Technology Solutions Inc. ("Wayhow", "we", "us", "our"), a corporation incorporated under the laws of Ontario, Canada, and the business that registers for or uses the Service (the "Tenant", "you", "your"). Wayhow operates Sylo, an AI receptionist service for businesses.

You accept these Terms by creating an account, clicking to accept them, or using the Service, whichever happens first. The person accepting must be authorized to bind the Tenant. The Service is offered to businesses, not to consumers, and you represent that you are using it for business purposes.

These Terms incorporate by reference our Privacy Policy and, where we process personal information on your behalf, our Data Processing Agreement (the "DPA"). If these Terms and the DPA conflict on the subject of personal information processing, the DPA controls.

2. Definitions

"Service" means Sylo: the hosted software, AI agents, dashboard, telephony and messaging connectivity, website chat widget, documentation, and related services we provide.
"End User" means a person who interacts with your business through the Service, such as a caller, texter, or website visitor. End Users are your customers, not ours.
"Tenant Data" means data you or your End Users submit to the Service, including your knowledge base content, conversation transcripts, recordings made at your direction, customer profiles, bookings, orders, and messages.
"Plan" means the subscription tier you select, with the price, usage allowances, and features published on our pricing page or agreed in a signed order.
"Beta Feature" means any feature we identify as beta, preview, early access, or coming soon.

3. The Service

Sylo answers your business phone line with an AI agent, responds to SMS, and provides an embeddable website chat widget. A WhatsApp channel is planned but not yet available; until we announce it as generally available, it is not part of the Service. Depending on your configuration, Sylo can book appointments and reservations, take orders, take messages, answer questions from your knowledge base, recognize returning callers by phone number, and escalate or transfer conversations to a human.

The AI discloses that it is an AI at the start of every conversation. You must not configure, instruct, or prompt the Service to present itself as a human, and you must not remove or contradict its AI disclosures. This is both a product rule and, in several jurisdictions, a legal requirement.

We may improve, modify, or update the Service over time. We will not materially reduce the core functionality of your Plan during a paid subscription period without notice under Section 23.

4. Your account and responsibilities

You are responsible for:

The accuracy of the business information you give the Service, including your hours, services, menu, prices, and policies. Sylo answers from what you provide; if your knowledge base is wrong, its answers will be wrong.
Reviewing the bookings, orders, and messages the Service takes on your behalf, and honoring or correcting them with your End Users.
Your relationship with your End Users, including fulfillment, customer service, complaints, and any legal notices your business must give them.
Your own legal and regulatory compliance, including industry-specific rules that apply to your business, telemarketing and messaging laws for messages sent at your direction, and your configuration choices in the Service (see Section 7 for recording).
Keeping your account credentials secure and telling us promptly at info@wayhow.ai if you suspect unauthorized access.
Everyone who uses the Service under your account, including your staff.

5. AI outputs: what to expect and what not to rely on

The Service uses artificial intelligence. AI output can be incomplete, out of date, or wrong, even when it sounds confident. We design the Service to answer from your knowledge base, to say so honestly when it does not know something, and to escalate to a human when configured or needed, but we do not guarantee the accuracy, completeness, or suitability of any AI output.

The Service is a communications tool. It is not, and must not be used as, a source of professional advice of any kind, including legal, medical, financial, tax, insurance, or immigration advice, whether for you or for your End Users. You must not configure the Service to give such advice.

You remain responsible for decisions made in reliance on AI output. For anything important to your business, keep a human in the loop.

6. Not an emergency service

The Service is not an emergency service and is not a substitute for one. It cannot dial 911 or any other emergency number, dispatch help, or handle emergencies. If a conversation indicates an emergency, the AI is designed to tell the person to hang up and call 911, or 988 for mental health crises. You must not use the Service for any purpose where a failure of the Service could lead to death, personal injury, or physical or environmental damage, and you must not hold the Service out to End Users as a way to reach emergency help.

7. Call recording and consent

Call recording is off by default. If you enable it, callers hear a recording disclosure, and recording is gated on consent as required by the caller's jurisdiction, including two-party consent jurisdictions. Recordings are available to you in your dashboard through access-controlled playback.

You choose whether to enable recording, and you are responsible for that choice. You must confirm that recording, and your use of recordings and transcripts, is lawful for your business, your locations, and your callers. The consent tooling we provide supports your compliance; it does not replace it. We may disable recording, or require additional consent steps, where we reasonably believe law or safety requires it.

8. Acceptable Use Policy

This section is the Acceptable Use Policy for the Service. You must not, and must not permit anyone acting through your account to:

Use the Service to violate any law, or to help anyone else do so.
Use the Service to harass, threaten, defraud, or deceive any person, or to send spam or unsolicited marketing. Messages sent at your direction must comply with applicable messaging and telemarketing laws, and you must honor opt-outs (the Service honors STOP replies on SMS automatically; you must not attempt to circumvent that).
Misrepresent the AI as human, or configure the Service to do so (see Section 3).
Use the Service for regulated activities that require licenses, certifications, or safeguards the Service does not provide, including practicing medicine or law, providing regulated financial services, or handling data subject to healthcare privacy regimes we have not agreed in writing to support.
Use the Service for emergency or life-safety purposes (see Section 6).
Knowingly use the Service to collect personal information from children where that requires consent or safeguards you have not put in place.
Attempt to access, probe, or extract another tenant's data, or test, scan, or breach the security or tenant isolation of the Service.
Interfere with or disrupt the Service, including overloading it, introducing malware, scraping it, or circumventing usage limits, metering, or access controls.
Reverse engineer, decompile, or copy the Service or build a competing product using it, except where law grants you a right we cannot exclude.
Resell, sublicense, or provide the Service to third parties as a service bureau or white label without a separate written agreement with us.

We may investigate suspected violations. Our enforcement options include the suspension rights in Section 14 and termination rights in Section 18.

9. Plans, trials, fees, renewal, and cancellation

Plans and prices. Current Plans and prices are published on our pricing page. As of the Effective date, the self-serve Plans are Solo at $89 USD per month, Shop at $149 USD per month, and Business at $299 USD per month, each also available yearly at twelve times the monthly price, less any yearly discount we are then offering. Enterprise plans are agreed in a signed order. Prices for your existing subscription do not change mid-term; price changes take effect at your next renewal, with notice under Section 23.

Free trial. New subscriptions start with a 14-day free trial. A payment card is required at signup, but it is not charged during the trial. If you cancel before day 15, you pay nothing. If you do not cancel, your paid subscription begins on day 15 and your card is charged for your selected Plan and billing cycle.

Automatic renewal. Subscriptions renew automatically: monthly Plans renew each month, and yearly Plans renew each year, in each case at the then-current price for your Plan, until you cancel. By subscribing you authorize us to charge your payment method on each renewal. For yearly Plans, we email you a renewal reminder at least 7 days before the renewal charge.

Cancellation. You can cancel at any time, self-serve, from your dashboard or the billing portal, with no phone call and no penalty, at least as easily as you signed up. Cancellation takes effect at the end of your current billing period; you keep access until then. Except where law requires otherwise, fees already paid are not refunded, and cancelling mid-period does not generate a prorated refund.

Plan changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing period.

Non-payment. If a renewal charge fails, we will notify you and retry. If payment is not made within a reasonable period, we may suspend the Service under Section 14 and, if non-payment continues, terminate under Section 18.

10. Usage allowances and overage

Each Plan includes monthly usage allowances (for example, voice minutes, SMS segments, and web chat conversations, with WhatsApp conversations to follow when that channel launches). Allowances reset monthly and do not roll over.

If you exhaust an allowance, the default behavior is that the affected channel pauses until your allowance resets or you upgrade. Alternatively, you may opt in to overage billing, in which case the Service keeps answering and usage beyond your allowance is billed at the published overage rates, which as of the Effective date are $0.30 USD per voice minute, $0.10 USD per SMS segment, $0.20 USD per web chat conversation, and $0.10 USD per WhatsApp conversation once that channel is live. Overage is capped by default at 25 percent of your Plan price per month unless you raise the cap, and is billed on your next invoice. Your usage is visible in your dashboard.

11. Taxes

Our fees do not include taxes. You are responsible for all applicable sales, use, value-added, goods and services, and similar taxes on your subscription, other than taxes on our income. If we are required to collect taxes, they will be added to your invoice. Taxes on your own sales to your End Users are addressed in Section 12.

12. Payments you collect from your customers (Stripe Connect)

If you use the Service's payment features (for example, order payments or booking deposits), they operate through Stripe Connect using your own Stripe account and direct charges:

You connect your own Stripe account. Your End Users' payments go directly to that account. Wayhow never holds, controls, or takes custody of your End Users' funds, and as of the Effective date we charge no platform fee on those payments.
You are the merchant of record for every sale to your End Users. You are solely responsible for delivering what was sold, and for your refunds, chargebacks, disputes, receipts, and the taxes on those sales.
Your use of Stripe is governed by Stripe's own agreements, including its services agreement and connected account terms, which you enter into directly with Stripe. We are not a party to your relationship with Stripe or with your End Users.
We are not a bank, money transmitter, payment processor, or escrow agent, and nothing in the Service is financial advice.

13. Service availability, maintenance, and beta features

We work to keep the Service available around the clock and publish current availability on our status page. However, the Service is provided without an uptime guarantee or service level agreement at the published self-serve tiers, and no statement on our website or by our staff creates one. Support response targets published for your Plan describe our support practice; they are not warranties and do not create credits or refunds.

We may perform maintenance, and where planned maintenance is likely to be disruptive we will try to schedule it outside peak hours and give advance notice on the status page.

Beta Features are provided as is, may change or be withdrawn at any time, may be less reliable than the rest of the Service, and are excluded from any commitments in these Terms that would otherwise apply to them. Use Beta Features at your own discretion.

14. Suspension

We may suspend your use of the Service, in whole or in part, if: (a) your account is past due after notice and a reasonable cure period; (b) we reasonably believe you have breached Section 8; (c) your use creates a security risk to the Service or other tenants, or exposes us or our providers to material legal risk; or (d) suspension is required by law or by a telephony or infrastructure provider's mandatory requirements.

Suspension matches the product's real behavior: your channels pause, meaning calls are not answered and messages are not responded to by the Service, while your dashboard generally remains accessible so you can resolve the issue and export your data. We will use the least severe suspension reasonable in the circumstances, tell you why (unless law prevents it), and restore the Service promptly once the cause is resolved. Suspension does not pause your payment obligations for amounts already owed, and repeated or uncured causes for suspension are grounds for termination under Section 18.

15. Intellectual property and your data

We own the platform. Wayhow owns the Service and everything in it that we created: the software, models and prompts we author, designs, interfaces, documentation, and all improvements. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your own business during your subscription, and no other rights.

You own your data. As between you and us, you own Tenant Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Tenant Data as needed to provide, secure, support, and improve the Service for you, and as permitted by the DPA and Privacy Policy. We do not use your Tenant Data to train or inform another tenant's AI.

Your warranty. You represent that you have the rights needed to give us Tenant Data and your phone numbers and integrations, and that doing so does not violate law or anyone else's rights.

Feedback. If you send us ideas or suggestions about the Service, we may use them without restriction or obligation to you. Feedback does not include your Tenant Data.

16. Privacy and data protection

Our Privacy Policy explains how we handle personal information, including your account information (for which we are the controller). For personal information of your End Users processed through the Service, you are the controller or business and we are your processor or service provider, and the DPA governs that processing, including sub-processing, security measures, and international transfers.

17. Confidentiality

Each party may learn confidential information of the other while these Terms are in effect. The receiving party must protect it with at least reasonable care, use it only to perform under these Terms, and share it only with people who need it and are bound to confidentiality. This obligation does not apply to information that is public through no fault of the receiver, already lawfully known, independently developed, or required to be disclosed by law (with notice to the other party where lawful). This section survives termination for 3 years, and for trade secrets, for as long as they remain trade secrets.

18. Term, termination, data export, and deletion

Term. These Terms apply from your acceptance until your account is closed.

Termination by you. You may cancel under Section 9 at any time, or delete your account entirely from your dashboard.

Termination by us. We may terminate these Terms and close your account: (a) for material breach that is not cured within 15 days of notice (no cure period is required for serious breaches of Section 8 or unlawful use); (b) for non-payment continuing after suspension under Section 14; or (c) if we discontinue the Service generally, with at least 30 days notice and a prorated refund of prepaid fees for the period after discontinuation.

Data export. You can export your business data self-serve from your dashboard at any time while your account is active, and during the 30-day window after cancellation.

Deletion. Thirty days after cancellation or account deletion takes effect, we permanently purge your Tenant Data, with a warning email approximately one week beforehand. We may retain limited records after purge where law requires it or for legitimate accounting, security, and dispute purposes, and any such retention remains protected under Sections 16 and 17.

Survival. Sections 11, 15, 17, 18, 19, 20, 21, 22, 24, and 25, and any accrued payment obligations, survive termination.

19. Warranty disclaimer

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, conditions, and representations, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that AI output will be accurate (see Section 5). Some jurisdictions do not allow certain disclaimers; in those jurisdictions this section applies to the fullest extent permitted.

20. Limitation of liability

Exclusion of consequential damages. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost data, even if advised of the possibility.

Cap. To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms is capped at the fees you paid to us for the Service in the 12 months before the first event giving rise to liability.

Carve-outs. The exclusion and cap above do not apply to: (a) your payment obligations under Section 9, 10, or 11; (b) your indemnity obligations under Section 21; (c) your breach of Section 8; (d) either party's infringement or misappropriation of the other's intellectual property; (e) either party's fraud, gross negligence, or willful misconduct; (f) death or personal injury caused by a party's negligence; or (g) any liability that cannot be limited or excluded under applicable law.

Basis of the bargain. The pricing of the Service reflects this allocation of risk, and it applies regardless of the theory of liability and even if a limited remedy fails of its essential purpose.

21. Your indemnity to us

You will defend, indemnify, and hold harmless Wayhow, its affiliates, and their officers, directors, employees, and agents from and against any third-party claim, and the resulting damages, penalties, costs, and reasonable legal fees, arising out of: (a) Tenant Data, including your knowledge base content and the accuracy of your business information; (b) your relationship with your End Users, including the goods and services you sell them and the bookings, orders, and messages the Service handles on your behalf; (c) your configuration choices, including your decision to enable call recording and your recording-consent settings (Section 7); (d) your obligations as merchant of record on payments collected through your Stripe account (Section 12), including refunds, chargebacks, disputes, and taxes on your sales; and (e) your breach of these Terms or of applicable law.

We will notify you promptly of any claim, let you control the defense with counsel we do not reasonably object to (you may not settle in a way that imposes obligations on us without our consent), and give you reasonable cooperation at your expense.

22. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The courts located in Toronto, Ontario have exclusive jurisdiction over disputes arising out of or relating to these Terms, and each party submits to their jurisdiction, except that: (a) either party may bring a qualifying claim in a small claims court of competent jurisdiction; and (b) either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

To the maximum extent permitted by applicable law, each party waives any right to participate in a class, collective, or representative action against the other, and disputes may be brought only in the parties' individual capacities. If this waiver is found unenforceable as to a particular claim or in a particular jurisdiction, it is severed for that claim or jurisdiction only, and the rest of this Section 22 and these Terms remain in effect.

Nothing in this section limits any non-waivable rights you have under applicable consumer protection law.

23. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated Terms with a new version date. For material changes, we will give you at least 30 days advance notice by email or in your dashboard before the changes take effect, and for price changes the new price applies only from your next renewal after the notice period. If you do not agree to a change, cancel before it takes effect under Section 9; continuing to use the Service after the effective date of a change means you accept it.

24. Notices

Notices to Wayhow must be sent to info@wayhow.ai. Notices to you will be sent to the email address on your account or shown in your dashboard, and are deemed given when sent. Keep your account email current; notice to the address on file is effective notice.

25. General terms

Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all your assets, with notice to us. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of assets. Any other attempted assignment is void.

Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet or utility failures, and failures of telephony carriers or other third-party infrastructure. The affected party will make reasonable efforts to mitigate and resume performance.

Entire agreement. These Terms, together with the documents they incorporate by reference (Section 1) and any signed order between us, are the entire agreement between the parties about the Service and supersede all prior or contemporaneous agreements and understandings on that subject. If a signed order conflicts with these Terms, the signed order controls for that Tenant.

Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the rest of these Terms remains in effect.

Waiver. A party's failure to enforce a provision is not a waiver of it. Waivers must be in writing.

No third-party beneficiaries. These Terms create no rights in anyone other than the parties, except the indemnified parties named in Section 21.

Independent parties. The parties are independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.

Interpretation. "Including" means "including without limitation". Headings are for convenience only.

Questions about these Terms: info@wayhow.ai.