What’s new in Sylo. Every entry here is shipped and live; we don’t list roadmap.
When one of your customers asks to be forgotten, erase everything about them from their profile page in one confirmed step: transcripts, learned details, and message copies included. Your booking history keeps its numbers.
Sylo confirms before it books, asks new callers for their name and best callback number, and never gets derailed mid-booking.
The 30-day post-cancellation data purge we promise on the pricing page now runs automatically, with a warning email a week before.
sylo.wayhow.ai/status shows real system health, drawn from the same signals we monitor, not a hand-set banner.
If a text conversation goes quiet, Sylo checks in once and then closes it gracefully, with no threads left hanging forever.
Sylo now answers SMS noticeably faster; we moved everything non-essential out of the reply path.
Unread conversations are marked, so you can see at a glance what you haven't caught up on.
A contrast and markup-semantics pass across the site and dashboards to WCAG AA, now checked automatically on every release.
Businesses with several locations get one organization view: shared knowledge, per-location numbers and calendars, and a rollup dashboard.
Connect payments and Sylo can text a secure payment link for deposits and phone orders. Money lands in your account, not ours.
Invite your team with the right level of access: owner, manager, staff, or receptionist.
Protect your account with an authenticator app, with recovery codes if you lose your phone.
Download everything Sylo holds for your business as a file, or delete the account entirely. Self-serve, no support ticket.
Calls answered, bookings made, busiest hours, and what your AI receptionist saved you, on one dashboard.
When a caller truly needs a human, Sylo transfers the live call to your phone.
Sylo answers texts on your business number the same way it answers calls; WhatsApp support rolling out as approvals complete.
Booking confirmations and notifications can send from your business's own email address.
The core of it all: an AI receptionist that answers your business line, knows your services, prices, and hours, and never misses a call.
Callers book real appointments against your real calendar; double-bookings are impossible by design.
Every booking is confirmed by SMS, with reminders and easy opt-out.
Point it at your website or documents, or just talk to it; it learns your FAQ, services, and rules during onboarding.
Returning callers are greeted by name; new callers are asked theirs, once.