Changelog
What’s new in Sylo. Every entry here is shipped and live; we don’t list roadmap.
July 2026
Privacy controls for your customers
When one of your customers asks to be forgotten, erase everything about them from their profile page in one confirmed step: transcripts, learned details, and message copies included. Your booking history keeps its numbers.
Smarter booking conversations
Sylo confirms before it books, asks new callers for their name and best callback number, and never gets derailed mid-booking.
Automatic data retention
The 30-day post-cancellation data purge we promise on the pricing page now runs automatically, with a warning email a week before.
Live status page
sylo.wayhow.ai/status shows real system health, drawn from the same signals we monitor, not a hand-set banner.
Conversations that wrap up politely
If a text conversation goes quiet, Sylo checks in once and then closes it gracefully, with no threads left hanging forever.
Faster text replies
Sylo now answers SMS noticeably faster; we moved everything non-essential out of the reply path.
Read receipts in your inbox
Unread conversations are marked, so you can see at a glance what you haven't caught up on.
Accessibility
A contrast and markup-semantics pass across the site and dashboards to WCAG AA, now checked automatically on every release.
June 2026
Multiple locations, one account
Businesses with several locations get one organization view: shared knowledge, per-location numbers and calendars, and a rollup dashboard.
Take payments on bookings and orders
Connect payments and Sylo can text a secure payment link for deposits and phone orders. Money lands in your account, not ours.
Team members and roles
Invite your team with the right level of access: owner, manager, staff, or receptionist.
Two-factor authentication
Protect your account with an authenticator app, with recovery codes if you lose your phone.
Your data, exportable and deletable
Download everything Sylo holds for your business as a file, or delete the account entirely. Self-serve, no support ticket.
Analytics
Calls answered, bookings made, busiest hours, and what your AI receptionist saved you, on one dashboard.
Real call transfers
When a caller truly needs a human, Sylo transfers the live call to your phone.
Texting and WhatsApp conversations
Sylo answers texts on your business number the same way it answers calls; WhatsApp support rolling out as approvals complete.
Emails from your own name
Booking confirmations and notifications can send from your business's own email address.
May 2026
Sylo answers your phone
The core of it all: an AI receptionist that answers your business line, knows your services, prices, and hours, and never misses a call.
Bookings by voice
Callers book real appointments against your real calendar; double-bookings are impossible by design.
Booking confirmations by text
Every booking is confirmed by SMS, with reminders and easy opt-out.
Teach Sylo your business
Point it at your website or documents, or just talk to it; it learns your FAQ, services, and rules during onboarding.
Customers it remembers
Returning callers are greeted by name; new callers are asked theirs, once.