Help center

Answers about your answering.

Everything from first setup to billing, in plain language. If a page doesn't answer your question, a real person will.

Getting started

Getting started: put Sylo on your phone line

From signup to your first answered call: create your account, teach Sylo your basics, get a number, and forward your line. Most owners finish in about 20 minutes.

Urgent calls, escalation, and reaching a human

How Sylo recognizes an emergency, when it alerts you, and how callers reach a real person, including live transfer when you've set a transfer number.

Channels

Channels: phone, text, and web chat

One Sylo, every channel: voice calls, two way SMS, WhatsApp, and the website chat widget, all in one inbox.

Teaching Sylo

Teaching Sylo your business

Sylo only says what you've taught it. How knowledge works, how to keep it sharp, and why Sylo refuses to guess.

Bookings, orders and payments

Bookings and your calendar

How Sylo books real appointments: availability, confirmations, reminders, Google Calendar sync, and restaurant reservations.

Orders, deposits, and getting paid

Phone orders into your Orders queue, booking deposits, and payment links by text. Connect payments once in Settings and Sylo can collect.

Team and account

Your team: invites, roles, and activity

Invite your team, give each person the right level of access, and see who changed what in the activity log.

Billing

Plans, the free trial, and how billing works

The 14 day trial, what each plan includes, what happens at your monthly allowance, and how to change or cancel your plan.

Trust and privacy

Recordings, transcripts, and your data

What Sylo keeps, how consent works for call recording, and how to export or delete your data.

Troubleshooting

Troubleshooting common issues

Quick fixes for the usual suspects: calls not reaching Sylo, the widget not appearing, texts not sending, and where to check system status.

Still stuck? We read everything. Contact us · info@wayhow.ai