What counts as a "call"?
A call is any inbound voice conversation Sylo handles end-to-end, pickup to wrap. We bill per voice minute, not per call, so a 30-second confirmation costs roughly a sixth of a 3-minute booking. Missed calls (no pickup) don't count.
What counts toward SMS segments?
Texts Sylo sends on your behalf: replies to customers, booking confirmations, reminders, and follow-ups. Inbound texts from your customers never count. Long messages can span multiple segments (a segment is roughly 160 characters).
What happens after my 14-day trial?
Your first 14 days are free. Cancel any time before day 15 and you're charged nothing. After the trial, your plan begins billing.
Can I pay yearly?
Yes. Pick monthly or yearly at checkout. Yearly bills once a year (with the current yearly discount when one is running, and renewals keep it). Your monthly usage allowances still reset on the 1st of each month either way.
How do you handle minutes I don't use?
Credits reset monthly and don't roll over. If you consistently use less than half of your plan, we'll suggest downgrading in your monthly summary; Sylo's the one to flag it, not you.
Can I switch plans mid-month?
Any time. Upgrades take effect immediately and prorate. Downgrades take effect at the start of your next billing cycle.
Do you charge per phone number?
One business number is included in every plan. Additional numbers (e.g. for tracking ads or running multiple lines) are $4/month each.
What if I'm not in a country where you issue phone numbers?
You can still use Sylo. Where we can't issue a local number yet (Nigeria, India, Australia, South Africa, the UAE, and anywhere not listed), calls and texting through Sylo aren't available, so Sylo runs on WhatsApp on a number you already own and on your website chat. Every plan's usage credits go entirely to those two channels, and Starter lets you pick WhatsApp or web chat. We tell you this the moment you pick your country at signup.
What about cancellation?
Cancel any time from your dashboard. No call to a sales rep, no exit interview. Your data stays available for 30 days in case you change your mind.
Is there an enterprise plan?
Yes. The Enterprise tier. If you run heavy volume, many sites, or you need single sign-on, custom integration work, a security review, or particular contract terms, talk to us and we will tailor volume, features, and pricing to your shape rather than squeeze you into a plan.