Pricing
Starter runs the one channel you pick. Solo and up include voice, SMS, and the embeddable widget (WhatsApp coming). Every plan starts with a 14-day free trial; upgrade or downgrade any time.
For businesses that live on one channel. Pick phone calls, texting, or web chat, and Sylo runs it day and night.
or $539.89/year (save 10%)
Start 14-day trialOne channel, your choice
For owner-operators and 1-2 chair shops. The phone gets answered while you cut, clean, or cook.
or $961.20/year (save 10%)
Start 14-day trialIncludes
For busy single-location shops that need to never miss a Saturday-morning rush.
or $1,609.20/year (save 10%)
Start 14-day trialEverything in Solo, plus
For high-volume operators and multi-staff teams that need serious headroom on every channel.
or $3,229.20/year (save 10%)
Start 14-day trialEverything in Shop, plus
For 10+ locations, very high volume, or custom integrations and security requirements.
Everything in Business, plus
On every plan
Inbound calls answered 24/7
Sylo picks up on the first ring, in your business's voice, in your customer's language.
Bookings on your calendar
Reservations, appointments, dispatch slots, wherever you already schedule.
Recordings & transcripts
Every call captured. Searchable transcript. Listen back from your dashboard any time.
Custom knowledge base
Sylo learns your hours, menu, services, policies. Suggests FAQ additions as it goes.
Every channel, one brain
Phone, text, web chat, and WhatsApp when it ships: the same Sylo on whichever channels your plan includes.
Honest billing
No setup fees. No minimums. Overage capped at 25% of your plan unless you raise it.
What changes between tiers and what stays the same.
| Compare plans | Starterone channel, your pick | Solo | Shop | Business | Enterprise |
|---|---|---|---|---|---|
| Volume | |||||
| Concurrent calls | 2 | 2 | 5 | 15 | Custom |
| Voice minutes / month | 150* | 200 | 500 | 1,000 | Custom |
| Web chat conversations / month | 250* | 300 | 1,000 | 3,000 | Custom |
| SMS segments / month | 500* | 200 | 500 | 1,500 | Custom |
| WhatsApp conversations / month (coming) | Not included | 100 | 250 | 750 | Custom |
| Human agent seats | 1 | 1 | 2 | 3 | Custom |
| Channels | |||||
| Voice (phone) | Your pick | Included | Included | Included | Included |
| SMS | Your pick | Included | Included | Included | Included |
| WhatsApp Business (coming) | Coming soon | Coming soon | Coming soon | Coming soon | Coming soon |
| Embeddable site widget | Your pick | Included | Included | Included | Included |
| Bookings & payments | |||||
| Booking on your calendar | Included | Included | Included | Included | Included |
| Multi-staff calendars | Not included | Not included | Included | Included | Included |
| Stripe deposits | Not included | Not included | Included | Included | Included |
| Per-location routing | Not included | Not included | Not included | Not included | Included |
| Everything Sylo does | |||||
| Takes orders + sends payment links | Included | Included | Included | Included | Included |
| Remembers returning customers across channels | Included | Included | Included | Included | Included |
| Serves customers in six languages | Included | Included | Included | Included | Included |
| Flags emergencies to you instantly | Included | Included | Included | Included | Included |
| Transcripts + call recordings in your inbox | Included | Included | Included | Included | Included |
| Your team can take over any conversation | Included | Included | Included | Included | Included |
| Learns your website automatically | Included | Included | Included | Included | Included |
| Owner-visible activity log | Included | Included | Included | Included | Included |
| Knowledge & quality | |||||
| Custom knowledge base | Included | Included | Included | Included | Included |
| Call recordings + transcripts | Included | Included | Included | Included | Included |
| Active learning (FAQ suggestions) | Included | Included | Included | Included | Included |
| Custom integrations & API | Not included | Not included | Not included | Not included | Included |
| Support | |||||
| Response time SLA | 24 h | 24 h | 4 h | 2 h | 1 h |
| Onboarding | Self-serve | Self-serve | White-glove | Guided | Dedicated CSM |
* Starter includes one channel of your choice. The starred numbers are what that channel gets: calls, texts, or web chat, not all three.
Overage
If a busy week pushes you past your monthly limits, the calls don’t drop. We bill only what you used, and overage is capped at 25% of your plan per month unless you raise it. Usage is visible in your dashboard before it changes a bill. No surprises.
Common questions about trials, limits, and the parts we don’t bill for.
A call is any inbound voice conversation Sylo handles end-to-end, pickup to wrap. We bill per voice minute, not per call, so a 30-second confirmation costs roughly a sixth of a 3-minute booking. Missed calls (no pickup) don't count.
Texts Sylo sends on your behalf: replies to customers, booking confirmations, reminders, and follow-ups. Inbound texts from your customers never count. Long messages can span multiple segments (a segment is roughly 160 characters).
Your first 14 days are free. Cancel any time before day 15 and you're charged nothing. After the trial, your plan begins billing.
Yes. Pick monthly or yearly at checkout. Yearly bills once a year (with the current yearly discount when one is running, and renewals keep it). Your monthly usage allowances still reset on the 1st of each month either way.
Plan limits reset monthly and don't roll over. If you consistently use less than half of your plan, we'll suggest downgrading in your monthly summary; Sylo's the one to flag it, not you.
Any time. Upgrades take effect immediately and prorate. Downgrades take effect at the start of your next billing cycle.
One business number is included in every plan. Additional numbers (e.g. for tracking ads or running multiple lines) are $4/month each.
Cancel any time from your dashboard. No call to a sales rep, no exit interview. Your data stays available for 30 days in case you change your mind.
Yes. The Enterprise tier. If you're running 10+ locations, very high call volume, or need custom integrations, SSO, or a security review, talk to us and we'll tailor volume, features, and pricing to your shape rather than push you into Business with overage.
Forward your existing number, give Sylo your business hours, and you’ll hear her answer your line before lunch. 14-day trial, card at signup, no charge until day 15.