Pricing
Voice, SMS, the embeddable widget (WhatsApp coming), and a 14-day trial, on every plan. Pick the tier that matches your call volume. Upgrade or downgrade any time.
For owner-operators and 1-2 chair shops. The phone gets answered while you cut, clean, or cook.
or $961.20/year (save 10%)
Start 14-day trialIncludes
For busy single-location shops that need to never miss a Saturday-morning rush.
or $1,609.20/year (save 10%)
Start 14-day trialEverything in Solo, plus
For high-volume operators and multi-staff teams that need serious headroom on every channel.
or $3,229.20/year (save 10%)
Start 14-day trialEverything in Shop, plus
For 10+ locations, very high volume, or custom integrations and security requirements.
Everything in Business, plus
On every plan
Inbound calls answered 24/7
Sylo picks up on the first ring, in your business's voice, in English (Spanish coming).
Bookings on your calendar
Reservations, appointments, dispatch slots, wherever you already schedule.
Recordings & transcripts
Every call captured. Searchable transcript. Listen back from your dashboard any time.
Custom knowledge base
Sylo learns your hours, menu, services, policies. Suggests FAQ additions as it goes.
SMS included, WhatsApp coming
Same Sylo across phone, text, and your embeddable site widget; WhatsApp lands on the same brain when it ships.
Honest billing
No setup fees. No minimums. Overage capped at 25% of your plan unless you raise it.
What changes between tiers and what stays the same.
| Compare plans | Solo | Shop | Business | Enterprise |
|---|---|---|---|---|
| Volume | ||||
| Concurrent calls | 2 | 5 | 15 | Custom |
| Voice minutes / month | 200 | 500 | 1,000 | Custom |
| Web chat conversations / month | 300 | 1,000 | 3,000 | Custom |
| SMS segments / month | 200 | 500 | 1,500 | Custom |
| WhatsApp conversations / month (coming) | 100 | 250 | 750 | Custom |
| Channels | ||||
| Voice (phone) | Included | Included | Included | Included |
| SMS | Included | Included | Included | Included |
| WhatsApp Business (coming) | Coming soon | Coming soon | Coming soon | Coming soon |
| Embeddable site widget | Included | Included | Included | Included |
| Bookings & payments | ||||
| Booking on your calendar | Included | Included | Included | Included |
| Multi-staff calendars | Not included | Included | Included | Included |
| Stripe deposits | Not included | Included | Included | Included |
| Per-location routing | Not included | Not included | Not included | Included |
| Knowledge & quality | ||||
| Custom knowledge base | Included | Included | Included | Included |
| Call recordings + transcripts | Included | Included | Included | Included |
| Active learning (FAQ suggestions) | Included | Included | Included | Included |
| Custom integrations & API | Not included | Not included | Not included | Included |
| Support | ||||
| Response time SLA | 24 h | 4 h | 2 h | 1 h |
| Onboarding | Self-serve | White-glove | Guided | Dedicated CSM |
Overage
If a busy week pushes you past your monthly limits, the calls don’t drop. We bill only what you used, and overage is capped at 25% of your plan per month unless you raise it. Usage is visible in your dashboard before it changes a bill. No surprises.
Common questions about trials, limits, and the parts we don’t bill for.
A call is any inbound voice conversation Sylo handles end-to-end, pickup to wrap. We bill per voice minute, not per call, so a 30-second confirmation costs roughly a sixth of a 3-minute booking. Missed calls (no pickup) don't count.
Texts Sylo sends on your behalf: replies to customers, booking confirmations, reminders, and follow-ups. Inbound texts from your customers never count. Long messages can span multiple segments (a segment is roughly 160 characters).
Your first 14 days are free. Cancel any time before day 15 and you're charged nothing. After the trial, your plan begins billing.
Yes. Pick monthly or yearly at checkout. Yearly bills once a year (with the current yearly discount when one is running, and renewals keep it). Your monthly usage allowances still reset on the 1st of each month either way.
Plan limits reset monthly and don't roll over. If you consistently use less than half of your plan, we'll suggest downgrading in your monthly summary; Sylo's the one to flag it, not you.
Any time. Upgrades take effect immediately and prorate. Downgrades take effect at the start of your next billing cycle.
One business number is included in every plan. Additional numbers (e.g. for tracking ads or running multiple lines) are $4/month each.
Cancel any time from your dashboard. No call to a sales rep, no exit interview. Your data stays available for 30 days in case you change your mind.
Yes. The Enterprise tier. If you're running 10+ locations, very high call volume, or need custom integrations, SSO, or a security review, talk to us and we'll tailor volume, features, and pricing to your shape rather than push you into Business with overage.
Forward your existing number, give Sylo your business hours, and you’ll hear her answer your line before lunch. 14-day trial, card at signup, no charge until day 15.