Blog
Notes from the line.
Field notes on running a small business in 2026, what we’re building, and what we’re learning from real calls.
All postsBehind the buildService businessTrust
Featured · Behind the build
Meet Sylo, the AI receptionist that answers when you can't
What Sylo is, who it's for, and what it actually does across phone, text, and web chat: answering around the clock, booking real appointments, taking orders and messages, and knowing when a call needs a human.
Service business
Why missed calls quietly cost small businesses so much
No report shows the customer who called once, got voicemail, and never called again. The economics of the unanswered phone, and how an always-on receptionist changes them.
TrustHow we think about your customers' privacy
Sylo answers the most trusted line in your business. The principles we hold ourselves to: honest disclosure, hard tenant boundaries, real deletion, and no claims we haven't earned.