Troubleshooting common issues

Start here when something looks off. Most issues below have a two minute fix.

Calls aren't reaching Sylo

• Using call forwarding? Confirm it's active by calling your original number from a mobile: if it doesn't reach Sylo, the forward isn't set at your carrier. Re apply the forwarding code or setting.
• Published the Sylo number directly? Call it. If it rings but nobody answers, check system status, then write to us.

Sylo answered but didn't know something

That's a knowledge gap, not an outage. Sylo deliberately refuses to guess. Add the fact under Knowledge (short, specific entries work best; see Teaching Sylo) and it will answer next time. If you pasted long documents, run the Optimize button so every fact is findable.

The chat widget isn't showing on my site

• Confirm the embed snippet from Channels is on the page.
• Check your site's domain is on the widget's allowed domains list in Channels. The widget refuses to load on domains you haven't approved; that's a security feature, not a bug.

A customer stopped getting texts

They may have replied STOP, which opts them out; Sylo honors it immediately and by law. They can text START to opt back in.

A booking looks wrong

Open the conversation in your Inbox and read the transcript; it shows exactly what was agreed. If your availability was the problem, check your hours, services, and staff calendars; Sylo can only offer what those say is open.

Is it us or you?

The status page shows live system health, updated automatically. If it's green and you're still stuck, contact us through the contact page or info@wayhow.ai and include the phone number or conversation involved; a real person will dig in.