Recordings, transcripts, and your data

You own your business's conversations. Here's exactly what Sylo keeps and the controls you have.

Transcripts

Every conversation, on every channel, is transcribed into your Inbox so you can read what happened, search it later, and settle any "but they said on the phone" question with the actual words.

Call recordings and consent

Audio recording is off unless you turn it on, and it's consent based: where consent is required, callers hear a disclosure before recording starts, and a call is only recorded when the rules are satisfied. Recorded calls show a player in your Inbox next to the transcript. Nothing is recorded silently.

Who can see what

Access follows your team roles, and your customers' data is scoped to your business alone. Our own staff don't browse tenant data; internal access is credentialed, on request, and itself audited. The security page describes the full posture in plain language.

Export your data

Owners can export the business's data from Settings, then Compliance. You get your data in a portable format, no support ticket needed.

Delete your account

Owners can delete the business account from the same place. Deletion removes your data under our retention policy, with narrow legally required carve outs (like tax records of invoices). The privacy policy spells out the details.

Questions

Privacy questions reach a human at info@wayhow.ai.