Plans, the free trial, and how billing works

The free trial

Every account starts with a 7 day free trial. No card is required to sign up; you add one when you choose a plan. Cancel anytime during the trial and you pay nothing.

Plans

Sylo has three self serve plans (Solo, Shop, and Business) sized by how busy your line is, plus a custom Enterprise tier for multi location and high volume operators. Current prices and exactly what each plan includes are always on the pricing page. Every plan includes calling, texting, and the web widget.

Monthly allowances

Each plan includes a monthly allowance of voice minutes, text segments, and chat conversations. You can see exactly where you stand on your Billing page; the meters are live.

When you reach an allowance, what happens is your choice:

• Default: the channel pauses for the rest of the month and we tell you (a notice in your dashboard and an email). You're never billed beyond your plan without opting in.
• Overage on: service continues past the allowance at the per unit rates shown on your billing page, with a monthly cap so a wild month can't produce a wild bill. You turn this on yourself; it's never on by default.

Changing or canceling

Upgrade, downgrade, update your card, or cancel from your Billing page; changes take effect through your billing portal. Canceling stops future charges and your service runs to the end of the paid period.

Receipts and invoices

Invoices and receipts live in the billing portal, linked from your Billing page. If anything on an invoice looks wrong, write to info@wayhow.ai and we'll sort it out.