Plans, the free trial, and how billing works

The free trial

Every account starts with a 14 day free trial. No card is required to sign up; you add one when you choose a plan. Cancel anytime during the trial and you pay nothing.

Plans

Sylo has four self serve plans sized by how busy your line is: Starter runs one channel of your choice (phone calls, texting, or web chat), while Solo, Shop, and Business include calling, texting, and the web widget together. There is also a custom Enterprise tier for multi location and high volume operators. Current prices and exactly what each plan includes are always on the pricing page.

Monthly usage credits

Each plan includes a monthly pool of usage credits that every channel draws on: a call minute is 10 credits, a text segment 4, a WhatsApp conversation 7, and a web chat 7. Your busiest channel simply uses what the quiet ones leave, so a shop that lives on the phone gets more minutes and a shop that lives on chat gets more chats, from the same plan. The pricing page shows what each pool buys on one channel alone. You can see exactly where you stand on your Billing page; the meter is live, with a breakdown per channel.

When the pool is spent, what happens is your choice:

• Default: Sylo pauses for the rest of the month and we tell you (a notice in your dashboard and an email). You're never billed beyond your plan without opting in.
• Overage on: service continues past the pool at a single rate per extra credit shown on your billing page, with a monthly cap so a wild month can't produce a wild bill. You turn this on yourself; it's never on by default.

Changing or canceling

Upgrade, downgrade, update your card, or cancel from your Billing page; changes take effect through your billing portal. Canceling stops future charges and your service runs to the end of the paid period.

Receipts and invoices

Invoices and receipts live in the billing portal, linked from your Billing page. If anything on an invoice looks wrong, write to billing@wayhow.ai and we'll sort it out.