Sylo for enterprise customer service
Franchises, property managers, brokerages, service networks: hundreds of lines, one standard to keep. Sylo answers every location’s calls, texts, and web chats with one brain, and your team steps in whenever they choose.
What Sylo does for the enterprise
Enterprise plans are sized to your call volume and priced per contract, with pooled allowances shared across every location instead of per-branch buckets. Talk to us from the pricing page.
Each branch keeps its own number and its own hours, routed to the same brain, so callers get local answers and you get one system.
Human agent seats let your team watch conversations in the shared inbox and take over any of them, mid-thread, whenever a person should finish it.
Staff sign in through your identity provider with single sign-on, and we work through your security review with real answers, not marketing ones.
An owner-visible activity log tracks what changed and who changed it, and every conversation is transcribed and kept, with call recordings where enabled.
Phone, SMS, and web chat answer from the same knowledge with the same rules, so the brand sounds like itself at every location, on every channel.
How it works
Every call and text, 24/7: phone, SMS, and your website (WhatsApp coming). Greets returning customers by name, so they never repeat themselves.
Answers questions from your own knowledge, books or takes an order, takes a message, or flags something urgent for you. All inside the rules you set, never freelancing.
Sends the confirmation, saves the message or order to your dashboard, and alerts you when something needs you. Listen back to any conversation, any time.
Forward your line, give Sylo your hours and a few FAQs, and it's answering in your voice before lunch.