Sylo for public services
Councils, housing, utilities, transport, public health lines. The queue is longest exactly when something has gone wrong, and the people waiting in it are often the least able to wait.
What Sylo does for a public service
Your concurrent-call limit is set to your real volume, so the evening a storm takes out the power, the line answers instead of returning an engaged tone.
Six languages on one number, picked up in the middle of a sentence, without a separate line and a separate team for each one.
Repairs, council tax, waste, planning, billing. A caller can ask for the department by name and reach the team that covers it.
The address, the callback number, what has happened and when: a complete record in your queue, rather than a name and a number for somebody to chase.
Sylo recognises an emergency in what it hears, marks it, and alerts your team straight away rather than filing it for the morning.
Every conversation transcribed and searchable, an owner-visible log of who changed what, and a one-click export or deletion of everything held.
How it works
Every call and text, 24/7: phone, SMS, WhatsApp, and your website. Greets returning customers by name, so they never repeat themselves.
Answers questions from your own knowledge, books or takes an order, takes a message, or flags something urgent for you. All inside the rules you set, never freelancing.
Sends the confirmation, saves the message or order to your dashboard, and alerts you when something needs you. Listen back to any conversation, any time.
Forward your line, give Sylo your hours and a few FAQs, and it's answering in your voice before lunch.